Shipping Rates

*If there are no pickup points within a 5 km radius, the order will be delivered door-to-door.

All prices are exclusive of VAT.

Orders placed before 23:59 (GMT+3) are shipped the next business day, except for made-to-order items from Aipi, Hopera, Noel, Stella Soomlais, Adensen beds, MeowBaby sofas and slides Sowka sleeping bags and pillows.

All orders come with tracking numbers and you can find them under Orders in your account.

What are the estimated delivery times for orders?

Delivery times depend on the destination and product:

• EU: Most orders are delivered within 3-8 working days from our European warehouses.
• US and UK: Orders typically arrive in the US within 1-2 weeks, but please allow up to 4 weeks in some cases, as all items are shipped from Europe. We will soon offer express shipping options with DHL and FedEx. Deliveries to the UK usually take 4-10 working days. 

Where can I find the tracking numbers?

All orders come with tracking numbers and you can find them under Orders in your account. Once your order is shipped, you’ll receive a tracking number to monitor its progress until it reaches its destination.

The tracking number is displayed when you open the order details.

Do you deliver door-to-door or to pickup points?

Most orders are delivered by default to pickup points, as this is the preferred option for most customers. However, we’re working on giving merchants the choice between pickup points and door-to-door delivery.

There are some exceptions:

• All orders are shipped door-to-door in Belgium, Germany, Luxembourg, the Netherlands, Slovenia, the US, and the UK.
• Pickup Points: All other countries. If an item is too large for a pickup point or no pickup point is available within a 5 km radius, door-to-door delivery will be used instead.
• If there are no pickup points within a 5 km radius, the order will be delivered door-to-door.

We know this isn’t a perfect solution yet, but we’re actively working on improving it.

Which logistics company is used to deliver the packages?

Most orders are delivered by DPD, but sometimes orders are shipped via DHL, FedEx, UPS, Omniva, PostNord or Posti.

What should you do if you have a problem with an order?

Please reach out to us at droll@droll.store and describe the issue in detail.